Complaints and Investigations Manager – City of Johannesburg Municipality Apply Before 04 April 2025

Latest City of Johannesburg Municipality Complaints and Investigations Manager Vacancies 2025 Updates. Apply Now for Government Vacancies at City of Johannesburg Municipality posts. Get Jobs in City of Johannesburg Municipality Complaints and Investigations Manager Position Now. Submit Now for upcoming Municipality Vacancies.

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The latest advertisement for City of Johannesburg Municipality Complaints and Investigations Manager Vacancies 2025 is now available online. Job Seekers from SA are invited to apply for Jobs at City of Johannesburg Municipality Complaints and Investigations Manager positions. We suggest all individuals apply for City of Johannesburg Municipality vacancies before the closing date.

City of Johannesburg Municipality Complaints and Investigations Manager Posts 2025 @joburg.org.za

The detailed guide of Current City of Johannesburg Municipality Complaints and Investigations Manager Jobs in Braamfontein has been classified further on this page. Visitors can also look for numerous other opportunities at City of Johannesburg Municipality careers by exploring more at @Municipalityvacancies.

Parent Post:- City of Johannesburg Municipality vacancies 2025

Complaints and Investigations Manager vacancies in City of Johannesburg Municipality

City of Johannesburg Municipality Complaints and Investigations Manager Hiring Requirements:-

Minimum Requirements:

• Grade 12 plus a Bachelors degree in Law (NQF level 7) plus a post-graduate qualification in Law (LLB). A Masters degree or higher qualification can be advantageous;
• Relevant certificate in conflict resolution, mediation or investigations can be beneficial;
• 7 – 9 years of proven experience in a complaints resolution environment and 5 years of which should be at a managerial or leadership position within a complaints handling or investigate environment;
• Demonstrated ability to lead, mentor and manage team effectively;
• Substantial experience managing complex and high profile cases, including own instance complaints and public complaints; Proven track record of handling sensitive issues with discretions and professionalism;
• Experience in strategic planning and execution including the development of strategic initiatives to improve unit operations which align with organisational goals;
• Hands-on experience in overseeing the daily operations of a complaints or investigations unit which should includes management resources, prioritising tasks and ensuring compliance with policing and regulations;
• Demonstrate experience in engaging with various stakeholder, including complainants, respondents and external entities;
• Experience in contributing to the creation, revision and implementation of policies and procedures with knowledge of how to align policies with legal standards and best practices;
• Experience in analysing data to guide strategic decisions and improve operational effectiveness;
• Extensive experience in managing a complaints resolution processes, including investigative methodologies, case management and adherence to legal and ethical standards; and
• Experience in providing guidance and professional development opportunities to team members ensuring high standards of practices and performance.

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